This May is shaping up to be another round of flying tortillas, lotta laughs, and fast-moving services at Marcy’s! Woo! To keep up, we’re praying heavy and learning how to refine our workflow from the back to the front of the kitchen, all to keep the customer experience a priority.
We are so grateful for every catering order, every family that chose us, every first-time guest, and every longtime supporter.
What a blessing to be part of your celebration.
Now, we also want to be real with you.
We have a small kitchen, and it’s on us to run it the right way. In order to serve well, we made the difficult decision at times on 5/5 to cancel incoming orders once we reached capacity (lines building up, long wait times).
We do this for a few reasons:
To keep the food quality high
To keep pickup times reasonable
To prevent the kitchen from falling too far behind and crashing out
These are never easy calls to make, but they are made with the intention of serving everyone better.
You may have also noticed that we removed some items from the menu.
Some dishes, while great, require more time and steps than we can support during high demand. It’s a tough decision, but a necessary one. Focusing on our most popular, high-quality items allows us to move faster, stay consistent, and serve more guests the right way.
There is also something important you should know about our online ordering system through ChowNow:
Even after we cancel an order, the system may still send a confirmation email first. Only a few minutes later..sometimes after you’ve already moved on..does it send a follow-up email saying the order was canceled. There’s no clear or immediate alert, and that’s a gap.
Because of this, we are now taking extra steps on our end:
During busy times, we will text immediately after canceling an order
During slower moments, we will call directly to make sure you know right away
There’s one more issue we want to be transparent about: delivery orders.
We’ve had situations where items like chips are missing upon arrival. On our end, we have a system to check every order and confirm all items are present before packing. However, once an order is in the hands of a third-party delivery driver, we no longer have visibility into what happens..whether something is taken, dropped, or left behind.
To improve this, we’re now:
Sealing bags more securely before they leave our kitchen
Reinforcing our packing checks to make sure everything is accounted for
We want to do our part in making sure your full order gets to you the way it should.
We know none of this is perfect but we’re committed to improving, being transparent, and taking care of you the right way.
Thank you again for showing up for us the way you did.
We don’t take it lightly, and we’re grateful for every one of you.
— Marcy’s Kitchen
Consider ordering catering from us — view the Catering menu on our online ordering site.
Help us improve the kids menu
We’re refreshing the kids menu and wanted to provide a space to offer survey responses on what any parents or kids would want to see on the menu.
About
Marcy's Kitchen opened in October 2018 and is located in Gillette, New Jersey. Since then, Mexican kitchen connoisseurs Marcela Navarrete and Hector Jimenez have been serving both quality interpretations of classic dishes and daring new ventures into the uncharted territories of food.
Marcy's Kitchen interior, designed as a reflection of a kitchen in Puebla, Mexico, reflects the comfortable sensibilities of a home cooked meal while also paying tribute to Puebla's artisanal storied past. If you’d like to learn more about Marcy’s background, check out this interview with Buy Local NJ on YouTube.
Phone
(908) 647-2154
Location
640 Valley Road
Gillette, NJ 07933
Hours
Sun 12pm-4pm
Mon Closed
Tues 11am-8pm
Wed 11am-8pm
Thurs 11am-8pm
Fri 11am-8pm
Sat 11am-8pm
team@marcys-kitchen.com